Shipping Policy

Last Updated: November 7, 2026

Thank you for shopping with Light Tower Films!

We appreciate your support of our small creative business. Our apparel and merchandise are thoughtfully designed and made to order, allowing us to create meaningful products while reducing unnecessary inventory and waste.

Please review the following information regarding order processing, shipping, and delivery.

1. Order Processing & Fulfillment

All apparel and merchandise purchased through our online store are made to order through our fulfillment partner, Printful.

Unlike traditional retail stores, our products are not pre-produced or stored in bulk. Production begins after your order is placed and approved for fulfillment.

Estimated production time: 2–5 business days

Production times may vary depending on the product, availability, order volume, and fulfillment location.

Business days generally exclude weekends and applicable holidays.

Please note that production time is separate from shipping time.

2. Estimated Shipping & Delivery Times

Once your order has been produced, it will be packaged and shipped to your selected delivery address.

Our standard estimated delivery times are:

United States

• Production: Approximately 2–5 business days

• Shipping transit: Approximately 1–8 business days

• Total estimated delivery: Approximately 3–13 business days

International Orders (where available)

• Production: Approximately 2–5 business days

• Shipping transit: Approximately 1–20 business days

• Total estimated delivery: Approximately 3–25 business days

These estimates are provided for general guidance and are not guaranteed delivery dates.

Delivery times may vary due to product availability, destination, carrier delays, customs processing, weather conditions, or high seasonal demand.

Any more specific delivery estimate provided at checkout or through order tracking should be used as the latest available estimate.

3. Shipping Costs

Shipping costs are calculated according to the shipping rates configured for our online store.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on:

• Product type and quantity

• Shipping destination

• Selected shipping method

• Fulfillment location

• Whether items are shipped in separate packages

All applicable shipping charges will be disclosed before payment is completed.

4. Shipping Locations

Our merchandise is produced and shipped through Printful's network of fulfillment facilities and production partners.

Depending on product availability and the shipping destination, orders may be fulfilled from facilities in the United States or other supported international locations.

The fulfillment location is determined by factors such as product availability, production capacity, and delivery destination.

Not every product is available for fulfillment from every location.

5. Order Tracking

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Tracking updates may take some time to appear after the shipping label is created or the package is transferred to the carrier.

You can use the tracking information to monitor the status of your delivery.

6. Multiple Shipments

If your order contains multiple items, they may occasionally be fulfilled at different facilities or shipped separately.

This may happen when products require different printing methods or are available at different fulfillment locations.

If your order arrives in multiple shipments, the packages may have different tracking numbers and delivery dates.

7. Delayed Shipments

While we strive to provide accurate delivery estimates, unexpected delays can occur.

Possible reasons include:

• High order volumes

• Product stock shortages

• Printing or production delays

• Carrier disruptions

• Severe weather

• Holidays

• Customs processing for international shipments

If your package has not arrived by the latest estimated delivery date shown in its tracking information, please allow an additional three business days for unexpected carrier delays.

If your order still hasn't arrived, contact Light Tower Films so we can investigate.

8. Lost or Missing Packages

If your order appears to be lost in transit, please contact us as soon as possible.

Claims for packages lost in transit should be submitted within 30 days of the estimated delivery date.

We will work with our fulfillment partner to investigate the shipment.

If the package is confirmed lost and your claim is approved, we will arrange a replacement or refund, as appropriate.

If your tracking information shows that the package was delivered but you cannot locate it, please check your delivery location, household members, and the carrier before contacting us.

We will assist with the investigation, but replacement eligibility may depend on the circumstances and applicable consumer protection laws.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please double-check your address, including apartment numbers, unit numbers, and postal codes, before submitting your order.

If you notice an error, contact us immediately.

We will make reasonable efforts to update your address before the order ships, but changes cannot be guaranteed once fulfillment or shipping has progressed.

If a package is returned or cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

10. International Shipping & Customs

International shipping may be available for eligible products and destinations.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, customs charges, or taxes not collected during checkout.

Customs processing may also extend delivery times.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the affected product.

We will review your claim and work with our fulfillment partner to provide an appropriate resolution.

Please refer to our Return & Refund Policy for additional information.

12. Contact Us

If you have questions regarding your order, shipping status, or delivery, please contact us through our website.

Light Tower Films

Website: www.lighttowerfilms.com

Contact: Through the contact form on our website.

Thank you for supporting Light Tower Films. Every order helps us continue creating thoughtfully designed apparel inspired by creativity, faith, and purpose.